Shipping policy
We value every purchase made with GEETU GEETU. As a professional apparel retailer serving global consumers, we adhere to standardized order processing and reliable cross-border logistics protocols. Our team ensures all fashion garments undergo strict quality checks and secure packaging before dispatch, aiming to deliver all products in intact condition within a predictable delivery timeline.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo internal verification, quality inspection and dedicated packaging within 1 to 5 business days, excluding weekends and public holidays. During busy shopping seasons with heightened order volumes, standard processing schedules may be slightly extended. We will promptly notify all customers and update the latest order status once any noticeable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated individually for each order based on package dimensions, weight and final shipping destination. All exact logistics charges will be clearly displayed and confirmed during the online checkout process. Standard international shipping for all apparel goods takes roughly 15 business days after leaving our warehouse. All delivery durations are estimated and non-binding, which may fluctuate due to logistics carrier bottlenecks, customs clearance procedures, adverse weather, regional logistical limitations and global public holiday arrangements.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your order, you will receive an official shipping confirmation email containing a unique tracking number and complete shipment details. This tracking code enables you to monitor your parcel’s real-time transit status online. Please note that tracking system data will not be immediately updated after dispatch, with full tracking functionality activated within 24 to 48 hours after the logistics carrier completes parcel pickup.
4. Incorrect Address Disclaimer
Customers are solely responsible for verifying the accuracy and completeness of their recipient shipping address when placing orders. GEETU GEETU will not bear any liability for misdelivery, delivery failure or return shipments caused by incorrect, incomplete or invalid address information provided by customers. Any parcels returned to our warehouse due to address errors will incur additional reshipping fees, which shall be covered entirely by the buyer.
5. Lost or Damaged Packages
If your apparel parcel is lost or missing during international transit, please reach out to our customer support team within two days following the expected delivery date to initiate an official logistics investigation. If your delivered items arrive with damaged packaging or defective garments due to transit extrusion or collision, you must submit a damage report within 24 hours upon receipt, accompanied by clear photos of damaged products and original packaging for verification. Our team will review each case thoroughly and deliver effective solutions in a timely manner.
6. Apparel Care and Usage Notice
Each garment is equipped with exclusive manufacturer care instructions covering professional guidelines for daily wear, cleaning and routine maintenance. To preserve fabric texture, color stability and long-term service life of apparel products, customers must strictly follow the attached care specifications. We disclaim all liability for product damage, fading, shrinkage or structural defects resulting from improper cleaning, incorrect drying methods, unauthorized alterations and inappropriate daily usage.
7. International Shipping and Customs Notice
Cross-border shipments of apparel products may be subject to import duties, customs taxes and other clearance fees in accordance with the local trade regulations of the destination country. All such additional customs-related charges are the sole responsibility of the customer and are not incorporated into product prices or standard shipping fees. We have no control over overseas customs inspection standards, clearance efficiency and any supplementary fees imposed by local customs authorities.
8. Contact Information
For any inquiries, concerns or professional consultation regarding this shipping policy, order logistics status or after-sales services, please feel free to contact our dedicated customer service team via the official details below:
Trade name: GEETU GEETU
Phone number: +64 26 103 1127
Email: contact@geetugeetu.shop
Physical address: 189 Hawke Street, New Brighton, CAN, Christchurch 8083, New Zealand